Australian Consumer Law (ACL) Review survey

We are sorry this survey is now closed. 

Visit our website www.smallbusiness.wa.gov.au for information about the ACL review.

 
 
 
 
How many employees (full time, part time, casual) does the business employ?*
 
0 - 24
25 – 49
50 – 100
100 and over
 
 
 
 
Which industry category best describes your business?*
 
 
 
When making purchases for the business, have you ever tried to enforce a consumer guarantee when dealing with faulty goods or services? That is, your rights to a repair, replacement or refund.*
 
Yes
No
 
 
 
 
 
 
Please describe the situation and the outcome.*
 
 
 
 
 
Have you ever had any issues with goods or services that you have purchased for your business that were valued at over $40,000? This could include vehicles, machinery, information technology services etc.*
 
Yes
No
 
 
 
 
 
 
Please describe the issues and outcomes.*
 
 
 
What was the value of the goods or services?*
 
 
 
 
 
Have you ever had any issues with goods you purchased to sell onto your customers? This could include goods that you purchase to transform or re-package and sell to your customers. This question applies to all goods, including those under $40,000.*
 
Yes
No
 
 
 
 
 
 
Please describe the issues and outcomes.*
 
 
 
 
 
Have you ever had any issues with goods you purchased to use in completing work for a customer? For example, this could include paint you will apply to a customer’s house, wood flooring to install in a customer’s premises.*
 
Yes
No
Not Applicable
 
 
 
 
 
 
Please describe the goods, issues and outcomes.*
 
 
 
 
 
Do you purchase goods or services from overseas for use in your business? For example, this could include raw materials, products to on-sell and services such as web site development.*
 
Yes
No
 
 
 
 
 
 
Have you ever had any issues with the quality of goods or services purchased from overseas?*
 
Yes
No
 
 
 
 
Please describe the issues and outcomes.*
 
 
 
 
 
If you have had issues with faulty goods or services, please tell us about the effect this had on your business?
 
 
 
Is there anything else that you would like to tell us about your experiences relating to issues with goods or services you’ve purchased for your business?*
 
 
 
 
 
If you would like to receive a copy of the feedback we make to the review please provide your name and email.
 
 
 
If you would be willing to talk to us about your experiences, please provide your name and daytime phone number. We will not contact you for any other reason.